1. Cancellation Request Process
- All cancellation requests must be communicated in writing to the designated email address or through the official communication channel provided by the service provider.
- The cancellation request must include the booking reference number, customer details, and the reason for cancellation (if applicable).
2. Cancellation Charges and Refund Eligibility
The cancellation charges and refund eligibility are determined based on the timing of the cancellation relative to the travel date. The following conditions apply:
- More than 30 days before travel:
- A full refund will be issued, excluding any non-refundable processing fees.
- Processing fees may include administrative costs, transaction fees, or other charges as specified during the booking process.
- 15 to 30 days before travel:
- 50% of the total booking amount will be charged as a cancellation fee.
- The remaining 50% of the booking amount will be refunded to the customer.
- Less than 15 days before travel:
- No refund will be issued.
- The entire booking amount will be forfeited.
3. Refund Processing
- Refunds, if applicable, will be processed within 14 working days from the date of receiving the cancellation request.
- The refund will be credited to the original payment method used during the booking, unless otherwise specified.
- The processing time for the refund to reflect in the customer’s account may vary depending on the payment provider or bank.
4. Non-Refundable Components
- Certain components of the booking, such as processing fees, service charges, or third-party costs, may be non-refundable under any circumstances. These will be clearly outlined during the booking process.
5. Modifications to Bookings
- If the customer wishes to modify their booking (e.g., change of travel dates or services), it will be subject to availability and may incur additional charges.
- Modification requests must also be communicated in writing and are subject to approval by the service provider.
6. Force Majeure or Unforeseen Circumstances
- In the event of unforeseen circumstances such as natural disasters, pandemics, or other force majeure events, the cancellation policy may be adjusted at the discretion of the service provider.
- Customers are advised to contact the service provider directly to discuss their options in such cases.
7. No-Show Policy
- If the customer fails to show up on the travel date without prior notice, no refund will be issued, and the entire booking amount will be forfeited.
8. Contact Information
- For any cancellation requests or inquiries, customers can contact the service provider at the following:
- Email: info@azure-dove-505573.hostingersite.com
- Phone: +91-9086481672
- Mailing Address: Main Chowk Alamgari Bazar Srinagar kashmir – Pin-190011
9. Policy Updates
- The service provider reserves the right to update or modify this cancellation policy at any time. Customers are encouraged to review the policy periodically or at the time of booking.
By proceeding with the booking, the customer acknowledges and agrees to the terms and conditions outlined in this cancellation policy.