Welcome to Wintsum Tour and Travels. By using our services, you agree to the following terms and conditions:
1. Booking and Payment
- Bookings are confirmed upon receipt of the specified advance payment.
- The balance payment must be settled as per the agreed schedule before the trip begins.
- Payment can be made via online transfer, bank deposit, or any method agreed upon.
2. Cancellation and Refund Policy
- Cancellations must be communicated in writing.
- Cancellation charges are as follows:
- More than 30 days before travel: Full refund (minus processing fees).
- 15-30 days before travel: 50% of the total booking amount.
- Less than 15 days before travel: No refund.
- Refunds, if applicable, will be processed within 14 working days.
3. Travel Documentation
- Passports, visas, or any other necessary travel documents must be provided by the customer before the trip.
- Wintsum Tour and Travels is not responsible for delays or issues arising from incomplete documentation.
4. Itinerary and Changes
- The itinerary provided is subject to change due to weather, road conditions, or other unforeseen circumstances.
- Wintsum Tour and Travels reserves the right to alter the itinerary to ensure the safety and convenience of all travelers.
5. Customer Responsibilities
- Customers are expected to adhere to local laws and respect cultural practices during the trip.
- Any damages caused by the customer to property or third parties will be the customer’s responsibility.
6. Liability and Force Majeure
- Wintsum Tour and Travels is not liable for any delays, injuries, or losses caused by natural disasters, political events, or other unforeseen circumstances beyond our control.
- Travel insurance is recommended to cover such situations.
7. Complaints and Feedback
- Any complaints must be reported during the trip to ensure immediate resolution.
- Feedback can be shared via email or our official communication channels after the trip.
8. Privacy Policy
- Personal information shared with Wintsum Tour and Travels will be used solely for booking and communication purposes.
- We ensure the confidentiality of your information and will not share it with third parties without consent.
9. Governing Law
- These terms and conditions are governed by the laws of Jammu and Kashmir, India. Any disputes will be resolved under the jurisdiction of Jammu and Kashmir, India.
10. Acceptance of Terms
- By making a booking, the customer acknowledges and accepts all the terms and conditions mentioned above.
11. Contact Us
For any questions, concerns, or requests related to your privacy, please contact us:
Email: info@wintsumtourandtravels.com
Phone: +919086481672